Use Case: Enhance Customer Engagement

Industry: Media & Entertainment

Function: Customer Support

Challenges:

  • With the rise of online content and OTT platforms, it is a challenge for brands to promote new movies and web series, etc.
  • Users find it cumbersome to search and zero down on content from the plethora of visual media available on platforms

Solution:

  • The Kore.ai smart virtual assistant analyzes customer usage patterns and recommends appealing content at the right time
  • Users can conversationally search for the required content as well

Benefits:

  • The virtual assistants offer a pleasant user experience, increasing the user revisit rate by 4X
Use cases for conversational AI in the media

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