Use Case: Asset Management

Function: IT Services

Challenge:

  • Enterprise IT teams are receiving many asset requests every day
  • It is very time-consuming and challenging to track each user’s assets using standalone tools or outdated spreadsheets

Solution:

  • Intelligent Virtual Assistant understands your requirement and automatically creates a request in the portal on your behalf
  • It helps the IT team to prioritize and fulfill asset requests quickly, thus allowing them to be ready for the new requests
  • The virtual assistants improve the process with timely alerts and notifications

Benefits:

  • Simplified asset management with the implementation of virtual assistants
  • 30% higher satisfaction as employees are now receiving timely notifications and alerts

System Integration: BMC Helix, ServiceNow, Freshservice, Jira, and other popular ITSM portals

IT support chatbot

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