Use Case: Fetch Policy Information

Industry: Insurance


  • Many consumers waste a lot of effort searching  the entire policy document to fetch specific  information
  • The customers call contact centers for trivial issues that significantly increase call volumes


  •’s virtual assistants can fetch information quickly by parsing the document 
  • The virtual assistant can be also be configured to answer FAQs in a jiffy


  • Customers get the information very quickly from the virtual assistant
  • Decreases call volumes and save the agents’ efforts in answering repeated and trivial issues

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