Use Case: Fetch Policy Information

Industry: Insurance

Challenges:

  • It is a challenge for customers to go through bulky insurance documents to identify a specific piece of information
  • Vested with the search, the customers end up calling contact centers
  • It is leading to a significant increase in call volumes, further answering the trivial questions is deteriorating employee productivity

Solution:

  • Customers can ask the virtual assistants a query or to extract the required information
  • The proprietary Knowledge Graph engine detects the user intent, parses the insurance documents, and fetches the information accurately
  • Business can configure the virtual assistants to answer FAQs in a jiffy
  • Benefits:

    • The accurate and instant responses from virtual assistants result in improved customer experience
    • It decreases the support call volumes and saves the agents’ efforts from answering repeated and trivial queries
    Digital claims chatbot for insurance industry

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