Use Case: Auto Call Transfer to Live-agent in Emergency

Industry: Insurance

Challenges:

  • At the time of emergencies, many customers would prefer to be connected and talk to human representatives
  • The customers generally end up wasting a lot of time in giving the details to the bot, and connecting to the live agent is only done when the bot is not able to provide a resolution
  • It is leading to customer dissatisfaction, and perhaps frustration

Solution:

  • The intelligent virtual assistants built on the Kore.ai platform can identify the traits of conversation and connect the user with the live agent automatically for immediate assistance
  • It enables human agents to evaluate the severity of the situation and help the customers in the shortest period

Benefits:

  • Immediate resolution in critical situations results in 3x improved customer satisfaction
  • Insurance companies can achieve a 40% increase in the retention rate
AI insurance bots use cases and examples

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