Use Case: Add Dependents

Industry: Insurance


  • For many insurers, inefficient processes are a bottleneck to great customer experience
  • Adding/modifying dependent details in policy usually takes a lot more time and the customers end up calling the customer service center for assistance


  •’s virtual assistants can integrate with your insurance applications and add/modify dependents details just through chats
  • Businesses can reduce the dependency on contact centers and enable customers to use self-service channels for simple actions


  • Optimum time utilization with relevant and instant information and action
  • Enable the call service centers to focus on more critical tickets

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