Use Case: Add Dependents

Industry: Insurance

Challenges:

  • Inefficient processes are limiting the insurance companies from offering a great customer experience
  • Adding/modifying dependent details is not so easy. Users have to spend hours scrolling through complex menu maze
  • Or, the customers end up calling the customer service center for assistance

Solution:

  • Insurance companies can build customer-facing chatbots using the Kore.ai virtual assistant platform
  • These can easily integrate with the existing applications, and users can add/modify dependents details just through text conversations
  • Businesses can reduce the dependency on contact centers and provide self-service channels for simple actions

Benefits:

  • The interactive self-service solution increases customer satisfaction by 30%
  • The chatbots provide resolution to simple customer queries, enabling the call center executives to take up other critical tasks
Use cases of insurance chatbots

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