Use Case: Report Lost / Stolen Card

Industry: Banking

Challenge:

  • When it comes to reporting lost/stolen cards, customers need to connect with the support team multiple times to report the incident or for requesting a new credit card
  • The process is time-consuming, tedious, and hampers customer experience

Solution:

  • Kore.ai Banking Assistant allows consumers to report a lost/stolen card
  • The virtual assistant integrates with backend systems to take appropriate action such as freezing the purchases and blocking the card
  • Customers can also request a new credit card effortlessly

Benefits:

  • With virtual assistants in place, the process has simplified significantly with improved user experience
  • Virtual Assistants handle these level 1 (low-level) calls, thus, allowing the support associates to concentrate on other complex issues
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