Use Case: Inquiry Functions

Industry: Banking


  • Banking processes are complex and need to run through the menu maze to avail simple information
  • Users are looking for a simple and secure environment to access the required information


  • The empowers banks to offer a conversational experience to customers by offering a simple interface to provide resolution to their queries
  • Just say, “Hey, what is the balance available in my account”, and the assistant does the rest


  • This significantly reduces customer efforts to avail the required information
  • Customer satisfaction is improved by 3x
Potential use cases for chatbots in banking

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