Chatbots for IT Service and Support
Chatbots let employees address their IT issues and needs faster, without the frustration or expense of help desk calls and lost productivity.
Today’s IT self service doesn’t work for employees, and Help Desk Staff doesn’t reap the benefits either. People can now ask or message a bot, like a virtual assistant, to resolve issues, answer questions, and perform other productivity-draining ITSM tasks on their behalf — using their everyday communication tools.
Kore.ai built chatbots can translate people’s text and voice commands to create and update system data, pull information or reports, answer questions from FAQs, documents and websites, and hold complex dialogs.