Kore.ai looks at customer satisfaction as our company’s primary measurement of success. Since chatbots can be built for thousands of use cases in any given company, long-term growth potential depends on our customers having a product and service experience that’s exceptional.
We see every project as a partnership between Kore.ai and our customers. From the start, it’s the responsibility of Kore.ai’s project teams and a customer’s executive sponsors to jointly align and measure the success of our relationship. We typically use the following metrics to measure success: