The Kore.ai Bots Platform includes our own, dual-pronged approach to natural language, which powers the way chatbots communicate, understand, and respond to user requests – and it’s automatically enabled for every pre-built Kore.ai bot you use and the bots you custom build on the Platform. Our hybrid NLP strategy was developed by Kore.ai (not from another vendor’s services) for optimal outcomes and includes:
- A computational linguistics based approach called Fundamental Meaning (FM) that’s built upon ChatScript. ChatScript is a Loebner award-winning open source package for chat and NLP that Kore.ai has customized and expanded for over a year to create our FM approach.
- A custom Machine Learning (ML) based approach. The Platform’s ML-based approach uses state of the art NLP algorithms and models.
The Platform combines these two distinct NLP approaches to enable you to instantly build conversational bots that are useful for up to 70% of conversation – with no language training to get started. Additional training can be done very quickly using synonyms, patterns and whole utterances which, reduces the amount of manual training inputs to be provided by the developer, and thus the time to get a chatbot up and running. If you do have large amounts of training data to start, the ML model can also be applied from the get-go or used over time to continue training the bot for better intent recognition.