The Kore.ai Bots Platform has a built-in capability to pause and resume intent throughout natural language based conversations. When a user interrupts one intent (i.e. an unfinished task they asked a bot to perform) with another intent (i.e. a new task for the bot to perform) that can be executed immediately, the bot pauses the first intent, completes the other intent, and then immediately resumes the previous intent or task in a way that appears seamless to the user.
If the user interrupts one intent/task with a new intent/task that involves a series of conversations and steps, the bot can follow the same general ‘pause and resume’ flow. It also prompts or reminds the user to finish the previously interrupted task, providing enough context to make it easy for the user to complete.