High Consumer Expectations Drive Increase in Hospitality Bots
In today’s highly digitized world, traditional hospitality services will no longer cut it. Modern consumer expectations are all about personalized experiences. This is driving more hospitality organizations to try bots: automated tools that manage repetitive tasks, from robots that deliver room service, to chatbots that respond to guests’ Facebook messages, to search bots that help guests find nearby restaurants. The future of robots in hospitality will be all about using guest data and situational cues to cater to guests’ needs in a way that feels, well, human.