Is your organization considering chatbots or robotic process automation software? Do you know the differences between the two?
These technologies have taken hold in a variety of industries and are having profound effects on the way that enterprises use and approach the systems they rely on to run their business. The chances are good then that your organization is, or will at some point, consider chatbots or robotic process automation tools to streamline customer service and front-end and back-end processes.
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