The adoption of any new technology, including bots, is best initiated as a pilot, and then tested, refined, proven, and finally extended for broader use. Given the wide variety of potential use-cases, companies are wise to understand what bots mean to their businesses. Gaining this understand requires not only exploring how and where bots might be used, but also thinking through potential benefits versus risks.
“When a new category arose, like web or mobile, the smart companies sat down and developed a strategy. [Likewise] companies need to think about their bot strategy,” said Raj Koneru, CEO of bot platform provider Kore.ai in an interview. “I need to understand what productivity improvements I can achieve with my bot strategy that will increase revenue and reduce costs.”