Conversational IVR
Reduce customer effort and improve with customer service experience by enabling automated voice interactions with AI-powered natural dialogues. Free them from the robotic IVR interactions and give a natural, humanized and informal conversational experiences.
Smart Deflection
Intelligently analyze the customer requirement and deflect the call to chat, email or other channels.
Conversational Dialogs
Quickly build virtual assistants that generate all the elements necessary in IVR & VXML documents.
Hybrid Integration
Easily integrate with popular IVR’s like Cisco, Avaya, Genesys, and major TTS & ASR engines.
Discourse Analyzer
Build Fast and Efficient
by leveraging existing data
Generate conversation flows using historical chat or call transcripts. The platform analyzes this information using neural network-based machine learning models to identify intents and discourse patterns to fulfill a specific intent.
IVR Sandbox
Deliver the Best
by testing the performance upfront
Kore.ai XO Platform offers a built-in IVR sandbox to test the virtual assistants over voice calls. You can call the virtual assistant using a standard phone call and interact with it. The sandbox helps validate the voice experience without the need for full-scale IVR integrations that are usually time-consuming and expensive.
Superior Agent Experience
Support your contact center agents in every customer interaction by automating the conversation, identifying information from the knowledge base and other backend systems, suggesting empathetic responses and recommending the next best action to deliver superior customer service.
Agent Assist
Enhance Performance
by providing support to agents
Provide a personal assistant for your agents and reps. They work side-by-side with your teams, automate routine post-call functions, personalize call responses, and give agents the information they need when they need it.
Agent Transfer
Augment User Experience
with seamless handover to a live agent
Configure conditional transfer of conversations to human agents. Share context, conversation history and other vital details to support agents to take the conversation forward without the caller having to repeat the information.
Agent Desktop
Empower Agents
with relevant and timely information
Provide everything they need to deliver exceptional customer service, including customer data, applications, session history and context. It eases the agent’s efforts and improves the experience.
Build an ever-lasting relationship with your customers
