Intelligently analyze the customer requirement and deflect the call to chat, email or other channels.
Quickly build virtual assistants that generate all the elements necessary in IVR & VXML documents.
Easily integrate with popular IVR’s like Cisco, Avaya, Genesys, and major TTS & ASR engines.
Build Fast and Efficient
by leveraging existing data
Generate conversation flows using historical chat or call transcripts. The platform analyzes this information using neural network-based machine learning models to identify intents and discourse patterns to fulfill a specific intent.
Deliver the Best
by testing the performance upfront
Kore.ai XO Platform offers a built-in IVR sandbox to test the virtual assistants over voice calls. You can call the virtual assistant using a standard phone call and interact with it. The sandbox helps validate the voice experience without the need for full-scale IVR integrations that are usually time-consuming and expensive.
Superior Agent Experience
Support your contact center agents in every customer interaction by automating the conversation, identifying information from the knowledge base and other backend systems, suggesting empathetic responses and recommending the next best action to deliver superior customer service.
Augment User Experience
with seamless handover to a live agent
Configure conditional transfer of conversations to human agents. Share context, conversation history and other vital details to support agents to take the conversation forward without the caller having to repeat the information.