Orchestrate Tasks From Multiple Virtual Assistants
to drive a seamless UX
Universal Virtual Assistant
Universal virtual assistants (UVAs) connect your individual virtual assistants to simplify the user experience through a unified interface. Incrementally update the universal virtual assistant by adding new skills and without impacting the previously added skills. Seamlessly route actionable requests linked to assistants to speed task execution.
Universal Virtual Assistants receive user requests and decide which connected assistant to activate to handle the requested task, effectively multitasking on the user’s behalf while maintaining the ongoing conversation.
They can smoothly transition between connected assistants to carry out various tasks and provide a top-notch customer experience.
The training for universal virtual assistants should focus on ‘virtual assistant identification.’ This can be achieved by training them using invocation phrases, invocation names, and user responses. Enhance the training by identifying unmatched intents and linking the appropriate assistants with matching utterances and corresponding tasks
Conventional text-based conversations can be tedious and adversely affect the user experience. The Kore.ai XO Platform’s digital skills enable the development of interactive virtual assistants that incorporate widgets, panels, and forms, resulting in a distinctive combination of natural conversational and digital user experiences for every user.
This allows users to carry out their tasks by typing and tapping, greatly improving the overall user experience.
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