Trace User Journey
to the finest details
Map popular user paths and exit points with the platform’s powerful session flow visualization tool. It gives you a comprehensive view of messages and tasks at a specific point in a conversation. You can even drill down to a particular user to view complete chat transcripts and debug context.
Transform Conversational User Experience by Analyzing Customer Journey
Every flow starts with an utterance from the user that initiated the conversation and expands to show further interactions. These utterances are grouped based on similarity ignoring the stop words and values for entities.
Nodes are the individual points plotted on the conversation flow across various levels. Only the nodes that need input from the user are plotted on the graph.
Chat History can be seen on clicking the utterance from the User Utterance window for either input (percentage) or response information.