Deliver The Next-Gen Process Execution Experiences
with AI-first no-code automation
Existing back-office automation is limited in accepting and processing conversational inputs, often relying on human intervention to complete tasks successfully. There is a need for intelligent assistants to automate these processes efficiently and enhance the experiences.
The Kore.ai Experience Optimization Platform offers a lite-weight and easily manageable Process Assistant Builder. It empowers you to quickly develop and deploy business workflows to automate every business process and trigger it conversationally. The platform provides in-depth insights and suggestions, assisting you in further fine-tuning the process.
These processes might be applying for a leave, submitting a claim reimbursement or raising an invoice.
No-Code Visual Designer
Most app development tools require extensive coding. Kore.ai’s intuitive drag and drop interface empowers process owners and citizen developers to build powerful process assistants with minimal coding. Flowchart-like tools on an infinite canvas comprehensively capture and implement multi-user, multi-step workflows.
Seamlessly integrate AI-powered virtual assistants into your process workflows without the need for external APIs. Invoke the processes with human-like conversations.
The platform offers extensive tools to implement build workflows that can accommodate your business logic and complex workflows. Efficiently execute multi-user, multi-step scenarios.
Capture user inputs quickly with intuitive UI-rich forms. Build dynamic digital forms using a wide range of prebuilt components using drag-n-drop tools. The forms adapt to different views based on user role and state of the workflow.
Seamlessly integrate with business systems using APIs and connect with other flows to easily exchange information. Moreover, create a data table on the platform to store, read, and modify the data as needed.
Reports & Insights
The reporting module provides comprehensive information and critical insights on events and tasks helping you discover problems and optimize performance. Graphical visualizations help with more profound analysis. Further, create custom reports to track the key performance indicators.
The Process Assistant builder offers pre-built templates that automate processes across the enterprise functions. These include HR, Finance, Admin, Legal, Marketing and more. Configure or customize these templates to meet your specific needs.
Build sophisticated process assistants by leveraging the no-code and drag-and-drop visual interface.
Triggers are specific events that drive a specific process application based on conditions defined. Kore.ai offers multiple options including Conversational, Digital Form, and Scheduled Triggers for managing and executing a process flow.
Now, you can define and build logic directly in a Process App that directs the workflow to different branches with or without conditions in the workflow, thereby unifying all the processes under one umbrella. The platform offers Split, GoTo, Merge and End logics.
Tasks allow workflows to interact with users by using human tasks or modifying the data in the workflow to provide an outcome for a business process.
Proactive notifications and alerts can be easily set up in the system which further ensures that critical events are not missed, thereby allowing enterprises and users to take actions immediately without any failure.
Kore.ai’s Digital Form provides a range of input fields required to capture the details from end-users. After the user completes the form, the input is submitted to the virtual agent to proceed with the task at hand.
Visual Form Builder
With an intuitive design, you can instantly build forms in a visual environment using a drag-and-drop interface. The powerful and robust form builder allows citizen developers to create sophisticated, easy-to-use, and fully functional forms in a few minutes that too with minimal coding skills.
Data Security is of utmost importance for any business or organization. Admins can easily manage the privileges and permissions required to access digital forms with the access control feature. Using role-based access to digital forms, they can ensure the security of data that resides in various digital or online forms.
The platform provides you the convenience to communicate with process assistants through multiple channels.
Provide seamless omnichannel experiences to your users. The processes sync across the channels – submit a request on the web portal, and the reviewer gets a notification on slack; further, you may receive the request status as an email notification.
You will no longer need to update lengthy forms to run a process. The platform supports a conversation-driven approach by deeply integrating with virtual assistants. It enables users to initiate the process with simple conversations by just saying “apply for leave” or “submit claims.”
The platform provides key insights with valuable metrics and reports, helping you implement edits and fine-tune the performance.
The platform provides a detailed analysis of each process. It includes usage metrics, tasks count, usage of triggers, task trends, and workload on assignees. Use these valuable insights to refine the process further and deliver a better experience to your users.
Featured in Everest Group’s Conversing With AI – Intelligent Virtual Agents (IVA) State of the Market Report
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