Protect the Flow of Information With Enterprise-Grade
Your data is everything, so we created a safe place for you to build, deploy and manage powerful conversational experiences. At Kore.ai, we embed security, resiliency, and redundancy not only into our platform, but into the very fabric of our organization. Plus, everything we do is backed by rigorous security standards and practices.
Why businesses need a secure enterprise-grade chatbot platform
The average total cost and size of a data breach have all increased year over year – up to an average of almost $3.86 million per event. Chatbots, which can access critical enterprise systems to push and pull data and complete tasks for employees and customers, can either enhance security and minimize system vulnerabilities through the use of highly secure protocols and enterprise-grade encryption – or can be a locus for cyberattacks and fraud.
Lapses in chatbot security due to a lack of robust controls, permissions, or visibility can:
Kore.ai follows stringent guidelines for security and compliance, including industry best practices. From personally identifiable customer information to proprietary business data, we put a premium on protection.
Our servers are:
- Regularly scanned for vulnerabilities.
- Monitored by intrusion detection, vulnerability management,and file integrity agents.
- Backed by a cutting-edge security incident and event management (SIEM) system. Our team analyzes and monitors security alerts, threats, and possible attack vectors 24/7.
Multiple Layers of Authentication
The platform provides the ability to rigorously verify user identities on a global or channel-by-channel basis, and automatically accounts for channel-specific authorization and authentication nuances. Combine authentication methods to create a layered defense system that protects your enterprise and users.
Complete Protection for Sensitive User Data
Kore.ai allows you to redact any personally identifiable information (PII) and sensitive personal information (SPI) shared with your bots, such as contact information, credit card numbers, home addresses, and more, by transforming its value into a pattern that doesn’t contain comprehensible data.
Our platform provides three methods to protect user information:
- Redaction: Replaces the data with a unique random alphanumeric value.
- Replacement: Replaces the data with a static value that you define.
- Character Masking: Replaces a number of first and last characters with the symbols of your choice.
Total Visibility and Control
Securely connect to cloud and on-premise systems.
Compliance Across the Board
Kore.ai is dedicated to providing our customers with best-in-class security, compliance, and data protection and a platform that is backed by robust infrastructure. We maintain rigorous internal security practices, regularly engage third-party external penetration experts to test our network security, and routinely refine our technical, administrative, and physical safeguards to provide a safer environment for all your bots.
Within the Kore.ai Bots Platform, use our built-in tools to retain, monitor, and manage bot-based messages.