Kore.ai’s open architecture allows bot creators to control the message flow, enables integration with enterprise systems, and provides support for additional channels.
Why businesses need an advanced, extensible and customizable chatbot platform
Enterprises all have different needs, ranging from high-level business requirements down to detailed technical requirements.
Platforms with open and extensible architecture allow enterprises to integrate external resources like NLP services, custom channels, speech recognition engines, and analytics tools without the need for extensive development effort and time.
Open and Extensible
Kore.ai provides APIs for granular control over all messages that flow into and out of the platform. Our platform is robust and customizable enough to meet virtually any business need.
Kore.ai provides secure access to key bot development and account management activities and tools via APIs. All API requests are authenticated using the JSON Web Token (JWT) mechanism. Key features and APIs include:
- Importing and exporting bots, bot variables, ML utterances, and roles.
- Fetching intent recognition results and scoring from NLP and ML engines
- Initiating ML and Knowledge Graph training and getting the status of a training request
- Fetching full conversational histories, with support for pagination, and retrieving debug logs and change logs
- Publishing bots, assigning admin roles, and updating user access
- Webhook Channel: Connect with virtually any external communication system using a generic webhook integration. Our platform provides standard request and response APIs to be used to send and receive text messages.
- Agent Chat Integration: Integrate with the agent chat software of your choice, like LiveChat, so you can seamlessly transfer conversations from bot to human whenever needed.
- Custom Analytics: Add custom events and tags to create an analytics dashboard that best fits your needs.
- Open APIs
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Kore.ai provides secure access to key bot development and account management activities and tools via APIs. All API requests are authenticated using the JSON Web Token (JWT) mechanism. Key features and APIs include:
- Importing and exporting bots, bot variables, ML utterances, and roles.
- Fetching intent recognition results and scoring from NLP and ML engines
- Initiating ML and Knowledge Graph training and getting the status of a training request
- Fetching full conversational histories, with support for pagination, and retrieving debug logs and change logs
- Publishing bots, assigning admin roles, and updating user access
- Extensibility
-
- Webhook Channel: Connect with virtually any external communication system using a generic webhook integration. Our platform provides standard request and response APIs to be used to send and receive text messages.
- Agent Chat Integration: Integrate with the agent chat software of your choice, like LiveChat, so you can seamlessly transfer conversations from bot to human whenever needed.
- Custom Analytics: Add custom events and tags to create an analytics dashboard that best fits your needs.
Botkit SDK
Kore.ai’s Botkit SDK is a set of libraries, tools, code samples, and more that provide you with precision control over your bots and conversational experiences. It allows you to integrate event handling into your dialog tasks by capturing the following event types:
Webhooks
The Botkit SDK receives webhook events whenever the NLP engine processes a webhook node in a dialog task flow. Our NLP engine processes each node, and then transitions to the next node based on the conditions defined. When a webhook node is processed, a webhook call is executed and the platform sends the webhook event to the SDK.
Agent Transfer
The Kore.ai Bots Platform allows you to seamlessly transfer communications from a bot to a live agent when predefined conditions are met, such as when a user directly requests help or, using sentiment analysis, the bot detects that the user is unhappy or angry.
When the Agent Transfer condition is met, our platform connects to your BotKit SDK implementation and starts the chat for your live agent while including a full history of the conversation. The BotKit SDK integrates the user and agent conversation until the session is closed and ends the current dialog task.
Messaging
All messages from configured channels, including both user and bot responses, are sent to the BotKit SDK as message events.
- Webhooks
-
Webhooks
The Botkit SDK receives webhook events whenever the NLP engine processes a webhook node in a dialog task flow. Our NLP engine processes each node, and then transitions to the next node based on the conditions defined. When a webhook node is processed, a webhook call is executed and the platform sends the webhook event to the SDK.
- Agent Transfer
-
Agent Transfer
The Kore.ai Bots Platform allows you to seamlessly transfer communications from a bot to a live agent when predefined conditions are met, such as when a user directly requests help or, using sentiment analysis, the bot detects that the user is unhappy or angry.
When the Agent Transfer condition is met, our platform connects to your BotKit SDK implementation and starts the chat for your live agent while including a full history of the conversation. The BotKit SDK integrates the user and agent conversation until the session is closed and ends the current dialog task.
- Messaging
-
Messaging
All messages from configured channels, including both user and bot responses, are sent to the BotKit SDK as message events.
