Conversation Designer is the simplest and most natural way to design human-like virtual assistants. With it, you can design and capture complex business requirements and use-cases as a series of conversations between a bot and a user. And, it’s super easy to get started. Simply start by typing in user and bot messages to create engaging and memorable stories and experiences.
Plus, Conversation Designer provides a single instance where all relevant stakeholders can interact and work together on designs, including overseeing all the possible paths covered in the conversation, commenting on portions of the project, assigning related tasks, and adding notes if needed – enabling better collaboration and information dissemination.
Benefits of using Conversation Designer
Key capabilities of Kore.ai’s Conversation Designer
Build scenes by adding user and bot utterances, which are representative of the actual end-user conversations with the virtual assistant, and share, duplicate, export, and delete scenes as needed. And, design the conversation by using the bot and user tab to enter bot-user messages.
Use the flow view to examine the various paths the conversation can take and understand how the different scenes are linked. Represent various alternate flows using multiple inter-linked paths within a scene.
Use Predefined Templates
Improve the look and feel of bot responses and enhance user engagement with templates. Create rich messages using predefined templates such as carousels, buttons, quick-replies, lists, attachments, and many more.
Quickly decipher and make sense of long conversations using timelines. Mark crucial sections in the conversation for easy review and understanding. Use predefined hashtags or custom tags to add notes and indicate the start/end of an intent.
Modify the theme and color scheme of conversations to match your branding requirements and to improve the look and feel. View the conversation in a widget view, add logos and images, and modify things like theme color, background color, borders, and more to make the conversation even more appealing and engaging.
Preview, Share and Collaborate
Share the Conversation Designer with business and development teams for seamless collaboration. The share option allows users to present a preview of a scene to various stakeholders to give them a glimpse of what to expect, as well as take their feedback. A share link allows viewers to add comments, which are communicated back to the developer for further action.