Conversation Designer is the simplest and most natural way of designing a virtual assistant and capturing business complex requirements in the most human manner. Using this feature, you can design business use-cases as a series of conversations between a bot & a user. You can simply start creating stories by typing-in the user and bot messages.
Plus, Conversation Designer provides a single instance where all relevant stakeholders can interact and work together on designs, including overseeing all the possible paths covered in the conversation, commenting on portions of the project, assigning related tasks, and adding notes if needed – enabling better collaboration and information dissemination.
Key Capabilities of Kore’s Conversation Designer
Build scenes by adding User & bot utterances which are representative of the actual end-user conversations with the virtual assistant. The users can also share, duplicate, export and delete the scenes. Design the conversation by using the bot and user tab to enter the bot-user messages.
Decipher the long conversations using the timelines. Mark the crucial sections in the conversation for easy review and understanding. Use predefined hashtags or custom tags to add notes and indicate the start/end of an intent.
Use Predefined Templates
Improve the look and feel of the bot responses and improve user engagement using templates. Create rich messages using pre-defined templates such as carousel, buttons, quick-replies, list, attachments and many more.
Use the flow view the various paths of the conversation and understand how the scenes are linked to each other. Represent various alternate flows of the conversations using the multiple inter-linked paths in a scene.
Modify the theme and the color scheme as per your branding requirements for a better look and feel. The customize option allows the users to view the conversation in the widget view. They users can add logos, images and modify the theme color, background color, borders etc. to make conversational designer more appealing.
Preview, Share and Collaborate
Preview and share the conversational designer with business and development teams to collaborate. The users can use the share option to present the scene preview and can let the various stakeholders take a glimpse of what to expect and take their feedback. The share link will allow the viewer to add comments which will be communicated back to the developer for further action.