In the complex, intricate landscape of Artificial Intelligence (AI), Machine Learning (ML) has wide application in diverse areas – autonomous vehicles, image recognition, games, and many more. But when it comes to natural language there’s an alternative to ML that clearly outflanks it. ChatScript, an open-source technology, comes with unique technical merits, as well as major business advantages, that makes it apt for natural language processing.

This brilliant article by AI programming guru Bruce Wilcox delves deep into the fundamentals of both these technologies (ML and ChatScript), and explains how they stack up against specific parameters relevant for enterprise clients – be it platform compatibility, intent and entity detection capabilities, user skillsets requirements, data requirements, security, privacy, integration, confidence levels and more.

Bruce concludes that the most clever systems leverage both the technologies to get the best of both the worlds. Kore.ai is clearly “the only bot platform for CS… used by lots of major enterprise customers doing conversations at scale”, he writes.