Kore.ai Inc. Overview
Kore.ai was created to help people work and engage in a simpler and more conversational way across all communication channels.
Evidenced by partnerships with major global brands like SAP, Kore.ai is on a mission to expand the accessibility of bots to a broader spectrum of individuals and companies – essentially anyone with basic knowledge of open APIs will be able to create and utilize bots. Thanks to the soon available Kore.ai Bots Platform, developers will be able to skip previously tedious steps, like establishing NLP. Users’ day-to-day personal and work interaction with apps and systems will become streamlined, more accessible and increasingly efficient.
Kore.ai was founded in 2014 by Raj Koneru, an entrepreneur with a two-decade track record of delivering innovative solutions for global enterprises. In just two short years, Kore.ai has grown to more than 250 employees and 130+ bots and built a roster of professionals dedicated to providing superior solutions using bot technology.
Kore.ai Bots Platform Overview
The Kore.ai Bots Platform is a complete platform-as-a-service (PaaS) that gives companies and developers the power to design, create and deliver superior, speech-enabled bots for use in any communication channel. People can interact with Kore.ai-built bots across various communication channels such as text, e-mail, popular messaging tools such as Facebook, Skype, Slack, Kore.ai’s own enterprise-grade messaging platform, and within a company website or mobile app.
Kore.ai Bots Store
Customers can instantly access and customize any of Kore.ai’s pre-built bots via the Bot Store. The Kore.ai Bot Store, is composed of 130+ bots that integrate with enterprise and personal software applications, including Salesforce, Twitter, Concur, Google Drive and more.
When will the Bots Platform be available?
The complete platform-as-a-service (PaaS) will be generally available in early August, following a final rigorous test to meet the enterprise security measures of Kore.ai’s most regulated customers.
What benefits does the Kore.ai Bots Platform offer companies?
Enterprises spend an exorbitant amount of time and money on technology that fails to make life easier for their workforce and customers. There are too many apps, too many interfaces, and too little time to get things done. The Kore.ai Bots Platform eliminates the need for companies to continue building and buying costly mobile apps. Instead, they now have a consistent and secure way to build and use smarter, conversational bots to boost efficiency.
In addition to the custom bots you can build, the Platform comes with a collection of Kore.ai’s pre-built professional and personal bots for immediate use. Kore.ai has put their advanced NLP technology to work in some of the most widely used enterprise apps on the market and unparalleled encryption technology keeps all data and internal information secure.
Companies have the ability to curate their own corporate-approved bot store with a mix of Kore.ai’s pre-built bots and custom-built bots. Bot stores are hosted on the cloud and can be easily distributed to employees, partners, contractors and customers outside of the organization. Adding a comprehensive and customizable bot network reduces time-to-value for both employees and today’s increasingly digital customer, without sacrificing security or compliance standards.
What benefits does the Kore.ai Bots Platform offer employees and customers?
The Kore.ai Bots Platform is easy to use, because it’s powered by natural language. Conversing with a bot is as easy as sending a text message or saying hello to a friend. The consistent UX reduces the need for employees and customers alike to learn and re-learn new systems and features like you would with traditional apps. No matter what new functionality you add, the way bots operate is always the same – conversationally.
The Kore.ai Bots Platform also allows administrators to place bots within any communication channel they prefer:
- A mobile app or website to enhance a digital purchasing and customer support
- Text or e-mail for familiarity and everyday use, or messaging and collaboration tools so employees and teams stay more connected and engaged
For example, people can “chat” with Kore.ai-built bots via text, email, or even popular messaging tools like Facebook, Skype or Kore.ai’s own enterprise-grade messaging platform. This allows for seamless task management across platforms and devices, encouraging collaboration and teamwork amongst all teams.
What benefits does the Kore.ai Bots Platform offer developers?
The Kore.ai Bots Platform makes developing natural language processing (NLP) powered bots a painless process for developers and IT teams of all sophistication levels.
The Platform provides:
- A GUI web-based bot building framework
- An NLP engine that frees developers of having to program intent and context, and supervised learning via meta data
- Hosting either on the cloud or on-premise
- Comprehensive bot management and choice of who can use the bot and how
- Development cycles that last hours instead of months
How is the Kore.ai Bots Platform different from others available today?
Kore.ai’s NLP engine removes the need for developers to define anticipated patterns and sentences. It facilitates intent recognition, and comes pre-programmed with command synonyms. The NLP engine also provides supervised learning of additional patterns, which further alleviates the technical savvy required for refining bots after they’re built – unlike on other platforms.
The scalability, security and administration requirements that the world’s largest enterprises expect are also pre-built into the platform. And most of all, it provides a framework so developers can build bots that perform with remarkable consistency across all channels.
Kore.ai’s rich NLP engine was developed with Bruce Wilcox, a three-time winner of the Loebner Prize in AI. Wilcox specifically aimed to increase the usability, convenience and business value of any bot built on the platform.
How secure is the Kore.ai Bots Platform?
The Kore.ai Bots Platform exceeds enterprise-grade standards, providing enhanced security and the ability for administrators and IT to fully retain complete oversight of bot distribution and use, including user behavior insights, deep analytics and management of software licenses to ensure data security across all platforms. Administrators can meet and document compliance with regulatory mandates, and Kore.ai supports all cryptographic security needs to protect corporate and customer data.
Do Kore.ai Bots keep learning?
Bots on the Kore.ai Bots Platform are superior to the competition because they mimic humans in the most inherent way possible – by learning as they evolve. This ability is called “machine learning and evolution.”
The bots grow in accuracy and ability to understand user intent, essentially “getting to you know” better, so long-term value increases with each use.They’re also equally effective in helping manage workflows and complete routine tasks as they are guiding purchases and getting customers the real-time service they expect.
Where do Kore.ai Bots live?
Kore.ai bots have the ability to live in the cloud, which offers three distinct benefits:
- It unlocks the potential to all of your custom and third-party systems
- It saves you from choosing between security for on-premise systems
- It lowers the cost of cloud or hosted solutions
Kora, Kore.ai’s Universal Bot
Kora is the universal bot that runs the Kore.ai Bots Platform. She can process abstract questions through a simple voice command within a single conversation, and she becomes smarter and more valuable after each interaction. Companies can also create their own universal bot based on their unique brand standards to act as a single, virtual assistant to complete tasks, deliver alerts, generate reports, track data, manage projects, book travel and more. Customized universal bots with a one-of-a-kind presence not only drives employee satisfaction but customer loyalty too.
Will universal bot capabilities become more widely available?
At this time, Kore.ai is please to announce Kora will available to all users in August of 2016. In the near future, developers will also be able to create their own customized universal bot to be used internally and with their own combination of applications.
Where is the Kore.ai Bots Platform Available?
Kore.ai Bots Platform and Kora are available on Android, iOS and desktop at www.kore.ai.
What is the pricing structure?
Pricing can be found at https://kore.ai/pricing/