ORLANDO, Fla., August 9, 2018 — Kore.ai Inc., a pioneer in building conversational AI solutions for the enterprise sector, has been listed as a representative vendor in technology research firm Gartner’s recently published global research of vendors providing conversational platforms.
Gartner, in its report (Market Guide for Conversational Platforms), states, “The cut for this Market Guide is composed of those vendors that offer an extensible platform for a variety of use cases, that have capabilities above the average, and/or that have received the most client interest in relation to Gartner inquiries.” (Access a complimentary copy of the report for more information.)
Conversational platforms offer tools and frameworks for developers to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. Such platforms combine natural language processing, speech recognition and dialog technologies, with a middleware that provides for analytics, maintenance and operation of chatbots/assistants, as well as the orchestration of multiple chatbots.
Global enterprises are increasingly leveraging conversational platforms to build applications that can be deployed across web, mobile, social and IVR interfaces to enhance user experience, automate tasks and process information. These solutions are fueling a new wave of innovation with their ability to chat through text, or even talk using voice, with applications, services and brands.
By 2021, Gartner estimates that 15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017.
“The market for conversational platforms is growing exponentially, and we believe Gartner’s latest research validates this trend. We’re glad we’re part of an emerging wave that can profoundly impact business and technology. We expect to see many of our projects scale up substantially in the coming days,” Kore.ai Founder and CEO Raj Koneru said.
Kore.ai combines an enterprise-grade, end-to-end conversational AI platform (available on-premise and cloud) for building secure, smart, conversational and quick-to-market bots for enterprises. It offers an intuitive bot building tool, and is equipped with a proprietary, multi-pronged NLP engine to deliver comprehensive natural language processing capabilities. Kore.ai offers robust security and administration controls as part of its platform.
“We’re focused on building a truly end-to-end, enterprise-grade, conversational AI-powered chatbots platform. Our highly secure platform has a proprietary multi-pronged NLP engine, supports more than 24 channels, integrates with multiple enterprise backend applications and helps global enterprises across multiple verticals leverage the power of conversational AI,” Koneru averred.
About the Market Guide
Gartner Market Guide for Conversational Platforms (ID: G00354892), Magnus Revang, Van L. Baker, Brian Manusama, Anthony Mull; 20 June 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. Kore.ai is a preferred conversational AI partner for many Global 2000 companies across the world. Kore.ai also partners with leading ISVs and global system integrators, and helps companies meet their business objectives and digital transformation needs leveraging the power of enterprise chatbots.