The Conversational Ai Journey
From initial scoping to launching your first virtual assistant, let’s look at how to prepare for your journey and go from idea to done.
From initial scoping to launching your first virtual assistant, let’s look at how to prepare for your journey and go from idea to done.
Virtual assistants are the next evolutionary step for language technologies, and adoption is surging as vendors discover use cases that deliver significant business benefits.
A virtual assistant, however, isn’t something you simply install. You must treat it like a new human employee – they require time and investment, and periodic retraining. To get the most out of them now and in the future, you should think of this process as a journey, and let your project grow in scope as demand increases.
Effective planning is key to getting your project off to a good start. Begin by crafting a deliberate plan of action, find the right platform, and resources for the job.
Here are the most important things you need in order to ensure your virtual assistant journey is a successful one.
Every virtual assistant journey is unique. Requirements, strategic priorities, and budgets can vary dramatically, as can project timelines. Regardless of whether you’re just getting started – or are a seasoned vet and considering more complex conversational experiences for your customers, employees, or agents, we’ve identified five stages that will help you focus your efforts.
Now that you’ve identified your use cases and clearly defined the ‘why’ behind the project, it’s time to determine the ‘what’ and the ‘how’. This step includes:
The next step involves taking the ‘what’ and the ‘how’ and putting them into action. Here, you’ll map out and work towards key requirements, identify missing resources, work with partners and vendors, and more. Key steps include:
The next step involves taking the ‘what’ and the ‘how’ and putting them into action. Here, you’ll map out and work towards key requirements, identify missing resources, work with partners and vendors, and more. Key steps include:
Now that your POC is complete and all the building blocks are ready, it’s time to roll out additional functionality and increase the scope and audience of your project. At a glance, key steps include:
With a successful pilot under your belt, it’s time to get your virtual assistant in front of your customers, employees, or agents and establish best practices for promotion, management, and maintenance. This step includes:
With a successful pilot under your belt, it’s time to get your virtual assistant in front of your customers, employees, or agents and establish best practices for promotion, management, and maintenance. This step includes:
The final step is all about continuing to raise awareness while establishing virtual assistants as key differentiators within and outside the company. The primary focus includes:
Virtual assistants are powerful, but they can be hard to scope out, build, deploy, and operate without the right tools. Nevertheless, from our experience working with a wide range of companies over the years, we’ve identified the most common implementation mistakes we see enterprises make.
Now that you know the steps to take and which to avoid, you are ready to start your journey. With our platform, you can put
these guiding principles into practice and easily design, build, test, and deploy your own virtual assistants with little to no coding required.