re:imagine 2025
CityTour

23rd September, 2025 | Cologne

Reimagine business value through the use of AI

Introduction

Reimagine how work is done, processes can be automated, and service can be improved and made effortless for both customers and service reps.

Reimagine 2025 brings together leaders across AI, CX, HR, IT, Innovation, Operations, and Digital Strategy to explore how Conversational and Generative AI are driving real business outcomes.

Join us to reshape outcomes and reimagine business value through the use of AI.

At Kore.ai’s Re:imagine CityTour, you can:

Gain insights from real-world examples of successful enterprise AI implementations.

See live demonstrations of the Kore.ai Agent Platform, designed for scalability and reliability.

Hear from experts who have navigated the challenges of deploying AI across diverse global landscapes.

Learn how to move beyond pilot projects and achieve enterprise-wide transformation.

Agenda – September 23, 2025

Lunch and Registration

12:30 PM – 1:30 PM

Welcome & Opening Remarks

Matthias Mueller- Wolf, VP Sales, Kore.ai

1:30 PM – 1:40 PM

Reimagine Business with AI

Discover how AI is reshaping how businesses operate, scale, and engage customers- your blueprint for the AI-driven enterprise

David Schreffler, CRO International Kore.ai

1:40 PM – 2:10 PM

The realities of AI in Germany: Expert view

Wavestone shares real-world insights on AI adoption and impact in the German market

Eugen Ensinger, Associate Partner, Wavestone

2:10 PM – 2:40 PM

What makes AI Agents special – now and in the near future?

Explore the evolution of intelligent, autonomous AI agents reshaping user experiences today and driving future breakthroughs

Cobus Greyling Chief Evangelist, Kore.ai

2:40 PM – 3:10 PM

Break

3:10 PM – 3:40 PM

Accelerating Value Creation with Agentic AI

Unlock real-world strategies for deploying agentic AI — where intelligent digital agents drive outcomes, reduce costs, and boost productivity across the enterprise

Umang Shah, SVP Sales Engineering

3:40 PM – 4:10 PM

Driving CX at Scale

Discover how Autodoc scaled support across 27 countries, cutting workload by 30% and boosting resolution rates in just six months

Yuliya Teteryuk, Customer Care Director Autodoc
Jan Milicenco, Senior Manager, Product Management, Autodoc

4:10 PM – 4:30 PM

Industry Leader Panel

Top enterprise leaders share real-world AI strategies, lessons learned, and use cases shaping the future

4:30 PM – 4:50 PM

Q&A

Matthias Mueller- Wolf, VP Sales, Kore.ai

4:50 PM – 5:00 PM

The Big Picture: AI’s Impact on Culture, Ethics & Business – Sascha Lobo

Futurist Sascha Lobo explores the cultural, ethical, and business impact of AI—sharing bold ideas and fresh perspectives on what’s next

Blogger, Writer, Journalist, Audiobook-narrator and Copywriter

5:00 PM – 5:45 PM

Networking Drinks & Canapes

5:45 PM – 7:00 PM

Speakers

Matthias Mueller- Wolf

VP Sales, Kore.ai

Umang Shah

VP Sales Engineering, Kore.ai

Cobus Greyling

Chief Evangelist, Kore.ai

David Schreffler

CRO International, Kore.ai

Eugen Ensinger

Associate Partner

Yuliya Teteryuk

Customer Care Director

Jan Milicenco

Sr Manager Product Management, Customer Care Operations

Sascha Lobo