A focused effort is underway for many organizations. They want to create an integrated and tailored customer experience. But they must work quickly. Omni-channel interactions and multiple generations in the marketplace, and competition leave no time for delay. AI-rich chatbots just might be your saving grace.
After my interview with Aleisha McKeeby of Kore.ai at Call Center Week Winter I felt a little insecure. I like to know what’s going on in our industry. And this AI-rich chatbot (bot) space has blossomed so fast that I’ve been challenged to keep up. I bet you have too.