“Humanizing the Customer Experience” is Theme of New Orleans Event
How does your Bots Platform-as-a -Service (PaaS) use machine learning to understand the intent and maintain the context of customer conversations to suggest helpful actions?
The Kore.ai Bots Platform has a dual-pronged approach to natural language and intelligence, and it starts with the bot communication itself. Kore.ai’s NL engine is designed to process the words of an utterance individually, rather than as one whole utterance as in machine learning-only models. That means synonyms and idiomatic variations of commands can be understood by the chatbot, and if it doesn’t immediately recognize the intent, it can prompt a user for more info. In an ML-only model, the bot would simply fail to interpret.