Analyze, Understand, Optimize
the experience to refine it over time
BankAssist captures a range of advanced analytics from all of the interactions with users it has. These analytics are surfaced in the Solutions Workbench, and can also be exported to the platform of your choice.
Analytics are divided into Dashboards and Metrics. Dashboards are tailored to the FI Industry and Metrics show you how to leverage the power of the Kore.ai XO platform. The analytics captured help the virtual assistant become smarter over time, optimize the experience, and identify new capabilities to deliver to customers.
Continuously improve the experience
to delight customers and increase containment
Leverage the data surfaced in the dashboards and metrics to make the virtual assistant smarter over time. Identify gaps in its understanding and retrain the model to build more intelligence.
This data offers key insights for how the experience can be optimized, making sure customers are delighted every time they engage with BankAssist.
Build additional use cases
to provide optimal coverage
Understand how your customers interact with the virtual assistant, what capabilities they use, and what capabilities they attempt to engage that may not exist yet.
This data can be used to build out your conversational AI roadmap to build new use cases and create opportunities for cross-sell and up-sell.