So your customers demand instant answers? Tech always has a solution in hand and this time bots have come to the rescue of companies that have to deal with large number of customer queries. It could be anything as simple as where is the nearest ATM branch or something more complex like please change my password or a fraudulent transaction alert. Banks can save billions in customer care costs simply by using Artificial Intelligence and Machine Learning to answer these queries.
Recent statistics indicate that customers prefer messaging over calling. In a recent research, customers rated their preference for live chat at 80%, versus 20% for telephone. Chatbots are the future of customer service because they can streamline customer interaction, pro-actively boost customer engagement, and give the customer the power to communicate through the channel they prefer.