ORLANDO, Fla., August 30, 2018 — Kore.ai Inc., a pioneer in building conversational AI solutions for the enterprise sector, has been named as an “IDC Innovator” in a recent study published by market research firm International Data Corporation (IDC).
The IDC Innovators report tracks vendors (under $100 million in revenue) offering conversational AI software platforms that are innovative, groundbreaking or present an interesting business case.
Conversational AI is being widely adopted by global enterprises across industries to drive customer service, productivity and employee engagement. Applications built on platforms such as Kore.ai’s use natural language processing, speech recognition and dialog technologies to respond to queries, offer advice, look up data and process information. Known as chatbots or intelligent virtual assistants (IVAs), these applications enhance user experience, automate tasks and can be deployed on multiple channels across web, mobile, social and IVR interfaces.
Speaking on the occasion of releasing this study David Schubmehl, research director, Cognitive/Artificial Intelligence Systems at IDC said: “Conversational AI-based applications are being increasingly used by many types of organizations as an addition or replacement for more traditional interaction patterns, including human agents, web/mobile interfaces, IVR and live chat. Organizations are undertaking projects developing the conversational agents based on the use of conversational AI platforms like the ones profiled in this report.”
“Conversational AI is impacting every industry, and transforming the way various functions were traditionally handled,” said Kore.ai Founder and CEO, Raj Koneru. “In areas like customer service, IT services management, knowledge management, its impact is more direct and perceptible. In the coming days, we expect a greater demand for conversational AI solutions to enhance traditional customer service practices in combination with human agents, IVR, live chat and various web and mobile interfaces, as mentioned by IDC in its research. It’s a very incisive and comprehensive report, and we’re glad that our platform has been named as an IDC Innovator,” he noted.
Kore.ai combines an enterprise-grade, end-to-end conversational AI platform (available on-premise and cloud) for building secure, smart, conversational and quick-to-market bots for enterprises. It offers an intuitive bot building tool, and is equipped with a proprietary, multi-pronged NLP engine to deliver comprehensive natural language processing capabilities. Kore.ai offers robust security controls and administration controls as part of its platform.
“It’s one of the most comprehensive conversational AI platforms in the market, bolstered by powerful dialog management capabilities to deliver a truly conversational and personalized experience,” Koneru observed.
The report, IDC Innovators: Conversational AI Software Platforms, 2018 (IDC #US44001917), profiles five emerging technology providers offering conversational AI software platforms.
About IDC Innovators
IDC Innovators reports present a set of vendors – under $100 million in revenue at time of selection – chosen by an IDC analyst within a specific market that offer an innovative new technology, a groundbreaking approach to an existing issue, and/or an interesting new business model. It is not an exhaustive evaluation of all companies in a segment or a comparative ranking of the companies. Vendors in the process of being acquired by a larger company may be included in the report provided the acquisition is not finalized at the time of publication of the report. Vendors funded by venture capital firms may also be included in the report even if the venture capital firm has a financial stake in the vendor’s company. IDC INNOVATOR and IDC INNOVATORS are trademarks of International Data Group, Inc.
Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and employee work simpler and more efficient.
Kore.ai is a preferred conversational AI partner for many of the Global 2000 companies across the world. Kore.ai also partners with leading ISVs and Global system integrators across the world helping companies meet their business objectives and digital transformation needs leveraging the power of enterprise chatbots.